Bursar Accounts Specialist

Position Details

Position Information

Position Title Bursar Accounts Specialist
Employment Class Code N1
FLSA Classification Non-Exempt
Reports to Associate Bursar
Salary Grade H1
Work Week 40 hours
Position Summary

Assumes responsibility for providing superior customer service to all constituents regarding billing and account inquiries as well as collection of past due balances in compliance with Collection Industry and Higher Education standards as well as University policies. Handles highly sensitive information with confidentiality and tact. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Job Duties

This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.

Key Responsibility
Description of Key Responsibility

Serves as a primary liaison in the recovery of accounts with outstanding and/or past due balances. Researches and analyzes accounts prior to initiating the collection of a delinquent account. Initiates telephone calls and form letters to students and/or other authorized parties regarding delinquent accounts in an effort to prevent restrictions to school services or an account being forwarded to an outside collection agency. Interviews and counsels constituencies with regard to outstanding student account balances due. Negotiates payment and/or written payment arrangements on accounts with past due balances, following up on written arrangements as necessary and/or appropriate. Reviews and communicates with conference and third party accounts to effect timely collection. Consults with Bursar management on accounts with outstanding balances over $10,000. Refers accounts to outside collections as necessary and/or appropriate, acting as a liaison between the University and collection agency.

Essential Duty? Yes
Percentage Of Time 60%
Key Responsibility
Description of Key Responsibility

Establishes, cultivates and maintains effective working relationships with internal and external constituents, researching and responding to billing inquiries in a prompt, professional and efficient manner. Assists students, parents, faculty, staff, third party vendors and other constituents in an effort to effectively resolve questions, concerns or disputes. Reconciles disputes pertaining to payment of outstanding balances. Updates online student, conference and third-party accounts to maintain the integrity of databases.

Essential Duty? Yes
Percentage Of Time 20%
Key Responsibility
Description of Key Responsibility

Processes student payments in the CASHNet payment system and third party payments using the Banner system. Initiates student refunds, completes emergency loan promissory notes and prepares non-sufficient fund (NSF) and Automated Clearing House (ACH) returned items. Actively supports third party contract billing including, but not limited to, reviewing third party requests, term bill generation, payment processing and collection of debt responsibilities.

Essential Duty? No
Percentage Of Time 10%
Key Responsibility
Description of Key Responsibility

Maintains knowledge of applicable federal and state regulations, Collection Industry and Higher Education standards as well as applicable University policies and procedures. Follows inquiries through to conclusion pursuant to applicable regulations and/or guidelines.

Essential Duty? No
Percentage Of Time 5%
Key Responsibility
Description of Key Responsibility

Performs other related duties as assigned.

Essential Duty? No
Percentage Of Time 5%

Posting Detail Information

Posting Number PS125P
Working Conditions

Normal office situation.

Education

Associate’s Degree or 2-Year College equivalent required.

Physical Effort

Typically sitting at a desk or table.
Light lifting or carrying, 25lbs or less.

Impact of Actions

Makes recommendations or decisions which usually affect the assigned department, but may at times affect operations, services, individuals or activities of others outside of the assigned department.

Complexity

Varied. Work is complex and varied and requires the selection and application of technical and detailed guidelines. Problems are not easy to identify, but are similar to those seen before. Moderate analytical ability is needed to gather and interpret data where results/answers can be found after analysis of several facts. Solutions can often be found by using methods chosen before in other situations.

Decision Making

Varied. Supervisor is available on an “as-needed” basis to establish general objectives and to identify potential resources for assistance. Independent judgement is required to select and apply the most appropriate of available guidelines and procedures to achieve desired results.

Internal Communication

Requires regular contacts to discuss issues of moderate importance and to respond to inquiries. Occasionally requires contact with officials at higher levels on matters requiring cooperation, explanation and persuasion.

External Communication

Requires regular external contact to discuss issues of moderate importance and to respond to inquiries. Requires continuing contacts with the public involving the enforcement of regulations, policies and procedures.

Customer Relations

Contact with customers involves more complex servicing over the telephone, in writing or in person to resolve complaints, make adjustments or correct mistakes about a selected service, product or capability.

Managerial Skills

Involves no responsibility or authority for the direction of others.

Knowledge & Skills

Advanced Skills. Able to read and reference materials and obtain information. Prepares letters and/or reports following policies and procedures. Able to operate various standard office machines. Working knowledge of spreadsheet and word processing computer applications. Familiarity with automated, on-line accounts receivable systems preferred. Flexibility and willingness to work additional and/or irregular hours as well as attend professional and self-development programs. Must possess strong communication, interpersonal and organizational skills.

Special Skills

The ability to work effectively with diverse groups.

Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled Yes
Special Instructions Summary
Quick Link for Internal Postings http://hartford.peopleadmin.com/postings/1817

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Technical School, Certification or Apprenticeship
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other

Documents Needed to Apply

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter