Manager, Assignments

Position Details

Position Information

Position Title Manager, Assignments
Employment Class Code N1
FLSA Classification Non-Exempt
Reports to Assistant Director of Residential Life Assessment and Operations
Salary Grade H-1
Work Week 40 Hours
Position Summary

Assumes responsibility for working closely with and actively supporting the Office of Residential Life (ORL) management team in an effort to provide a residential environment conducive to the academic and personal growth of students. Oversees all aspects of housing assignments and processes associated with assignments. In all actions, maintains privacy and confidentiality of records in accordance with established University policy as well as applicable federal regulations appropriate to higher education. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Job Duties

This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.

Key Responsibility
Description of Key Responsibility

Manages the the University’s residential room assignments and associated processes and reports. Designs and implements room assigment procedures for new and returning students. Collaborates effectively with Resident Directors (RDs) to accurately determine current status of student assignments, room vacancies, room changes in process and to resolve complaints related to assignments. Serve as liaison with Athletics for student athlete housing and the AVP for Health and Wellness for student with medical needs and requests in housing. Plans, communicates and oversees annual residence hall opening and closing events, transition housing and summer housing.

Essential Duty? Yes
Percentage Of Time 45
Key Responsibility
Description of Key Responsibility

Provides oversight, training and scheduling for front office student staff assigned as Customer Service Representatives (CSRs). Ensures CSRs are appropriately representing departmental information to current and prospective student, parents faculty and staff, as well as relaying information internally, and providing an exceptional customer service experience to parents and families. Provides follow up and resolution to parents and students regarding policy and residential life concerns or other

Essential Duty? Yes
Percentage Of Time 25
Key Responsibility
Description of Key Responsibility

Manages StarRez software and serves as primary departmental liaison with StarRez corporation. Provides training to residential life staff on the use of StarRez including communication and reporting tools and works with StarRez to troubleshoot any issues. Represents ORL on internal committees including, but not limited to, the Banner Users Group.

Essential Duty? No
Percentage Of Time 15
Key Responsibility
Description of Key Responsibility

Manages the key inventory for residential students. Reviews and implements security standards for key issuance and return in an effort to effectively account for all student housing and access. Serves as the primary liaison with the Lockshop in order to rectify discrepancy, change locks and/or keys and provide access as appropriate. *

Essential Duty? Yes
Percentage Of Time 10
Key Responsibility
Description of Key Responsibility

Serves as a Campus Security Authority (CSA) with regard to Clery Act reporting. Collaborates effectively with the Office of Student Conduct and serves as a Conduct Officer or Appeals Officer. Serves in administrative on call rotation in support of RDs.

Essential Duty? Yes
Percentage Of Time 5

Posting Detail Information

Posting Number PS110P
Working Conditions

Normal office environment.


Master’s Degree Required

Physical Effort

Typically sitting at a desk or table. Intermittently sitting, standing, stooping.

Impact of Actions

Makes recommendations or decisions which usually affect the assigned department, but may at times affect operations, services, individuals or activities of others outside of the assigned department.


Varied: Work is complex and varied and requires the selection and application of technical and detailed guidelines. Problems are not easy to identify, but are similar to those seen before. Moderate analytic ability is needed to gather and interpret data where results/answers can be found after analysis of several facts. Solutions can often be found by using methods chosen before in other situations.

Decision Making

Varied: Supervisor is available on an “as needed” basis to establish general objectives and to identify potential resources for assistance. Independent judgment is required to select and apply the most appropriate of available guidelines and procedures to achieve desired results.

Internal Communication

Requires regular contacts to discuss issues of moderate importance and to respond to inquiries. Occasionally requires contact with officials at higher levels on matters requiring cooperation, explanation and persuasion.

External Communication

Requires regular external contacts to discuss issues of moderate importance and to respond to inquiries. Also requires continuing contacts with the public involving the enforcement of regulations, policies and procedures.

Customer Relations

Contact with customers involves more complex servicing over the telephone, in writing or in person to resolve complaints, make adjustments or correct mistakes about a selected service, product or capability.

Managerial Skills

Responsible for making recommendations within a department in the areas of compensation, staff selection, disciplinary action, complaints, staff performance appraisal, and similar supervisory duties. Plan, assign, and evaluate the work of subordinates for effective operation and results.

Knowledge & Skills

Professional Skills: Requires knowledge of theories and practices of a professional field. This level of skill is typically reserved for an individual with a four-year degree, or a high-level vocational skill demonstrated by a number of years of on-the-position experience (i.e., management). Writes reports using technical data requiring considerable interpretation, developing new methods and procedures. Frequently applies knowledge to practical issues and problems.

Special Skills

The ability to work effectively with diverse groups.

Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled Yes
Special Instructions Summary
Quick Link for Internal Postings

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Technical School, Certification or Apprenticeship
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other

Documents Needed to Apply

Required Documents
Optional Documents